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Dubuque, IA – Burlington, IA – Cedar Rapids, IA

Lost or Stolen Debit Card:
During normal business hours, call 800-928-4328
After business hours, call SHAZAM’s 24-hour hotline at 800-383-8000

If you’ve ever done business with a big bank, you know it can sometimes be a pain to talk to a real person.

Members of AIM Credit Union are also part owners. So that means if you have a question or concern, we’ll be right there to answer it!

Avoid the frustration of being put on hold and direct your question to the department best suited to help. Use our form below and then let us know if you’d like us to respond by email or by phone.

Or call 800-928-4328 to talk to someone happy to assist you.

Click here for text KEYWORDS to get quick answers to frequently asked questions.

Thank You!

We appreciate the opportunity to serve you.


You may send us questions about product information and other issues by email, but please do not email us to initiate banking transactions. Electronic messages sent through regular email are not protected with high-level encryption. This form is designated for customer service inquiries only.

AIM Credit Union will never request your password, PIN, account number or other confidential information through email. PLEASE DO NOT SHARE THIS INFORMATION ONLINE.